Delivery and refunds
Delivery details, cancellation conditions and help with a purchase.
Digital delivery
After confirmed payment, we request fulfillment from the supplier. Codes and eSIM installation details appear on your private receipt. Direct top-ups go to the recipient you confirm. Delivery timing depends on the product and supplier; follow the live order status.
Gift cards and digital services
Check the region, amount and recipient before payment. Refund eligibility depends on the product, supplier, delivery and redemption status. Contact support if a code does not work or delivery fails. A delivered code or completed top-up may not be reversible.
Travel eSIMs
Check that your phone is unlocked and supports eSIM before buying. Read the plan coverage, activation rules and validity. If installation or service fails, contact support before deleting the eSIM. Refund eligibility depends on the supplier and whether the plan has been installed, activated or used.
Hotels
The cancellation deadline and charges shown for your selected room apply. Some rates are non-refundable. A cancellation request does not cancel a booking until confirmed. Property fees, when reported, are shown separately from the amount paid to COUPON.
Payment issues
Contact support for underpayments, overpayments, late payments or failed fulfillment. Do not send another full payment while the first is being reviewed. Any refund amount, method, fees and timing will be confirmed for your case.
Get help
Open support from My Orders or email hello@coupon.cash with your order number. Never include a wallet seed phrase or private key. These policies do not limit mandatory consumer rights.
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